Branch Support Coordinator

There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.

The Branch Support Coordinator is a key member of the team, ensuring that beneficiaries access the right support in a timely manner. This role involves liaising with regional and national teams and coordinating casework support provided to beneficiaries by Branch volunteers.

Do you enjoy teamwork and supporting people? Are you empathetic and non-judgemental? If so, we’d love to hear from you. You don’t need an Armed Forces background, just the ability to get communicate with people, and a commitment to supporting high quality service delivery.

Why do we need you?

SSAFA has been supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups and the number of people contacting us for help rises each year. In recognition of their service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need excellent coordination of local services and between our teams.

What can you gain from this volunteering role?

  • Use your skills, knowledge and life experience to benefit others
  • Give back to the Armed Forces community
  • Become part of the SSAFA community and build networks across your local area
  • Experience, training, and skills that you can highlight on your CV and in job interviews
  • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support will you receive?

  • Instructor led training alongside like-minded volunteers which will guide you through everything you need to know about casework and volunteer management.
  • On-line training modules to complete at home, so you are up to date on how to keep people and their personal information safe.
  • Local induction and support, from other branch volunteers.
  • Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
  • Support from regional volunteering and operations staff.
  • Regular meetings and events to learn and share information 
  • Reimbursement of out-of-pocket expenses.
  • Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role.

What skills or experience are we looking for?

  • Friendly and approachable people with good written and verbal communication skills. 
  • Some experience of coordinating people. 
  • Good IT skills - e.g. confident using email and online systems; you will need to use our case management system as part of the role.
  • Time management and organisation skills.
  • Respectful and non-judgemental approach.
  • Understanding of the importance of confidentiality and boundaries.
  • This role would suit someone who would like to volunteer regularly, each week.

Is a disclosure check required?

Yes.

*A disclosure certificate that contains convictions, cautions, warnings, reprimands or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case by case basis and, where possible, a modified or alternative role will be offered.  

Are references required?

Yes. Two character references from people who know you well (not family members).   You will be asked to provide references after you complete the initial application form below.

Is there a minimum age?

Yes, you will need to be 18 or older due to the sensitive nature of the role.

How to find out more

  • Complete the volunteer application form below.
  • Call our friendly central Volunteer Team on 0800 260 6775. They can answer any general questions about volunteering and put you in touch with your local branch.

How do we use your information?

The information you provide will be used to create a personal record on our database if your application to become a SSAFA volunteer is successful. It will not be used for any other purpose or shared with any other organisation; all data collected from unsuccessful applicants will be destroyed as soon as it is no longer needed. SSAFA complies with the General Data Protection Regulation (GDPR) 2018.  Please read our privacy policy for more information.

Equality, diversity and inclusion

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support disabled volunteers, so they have access to the same opportunities and experiences as non-disabled volunteers.

For further details see our equality and diversity policy.

What you'll do

Key role responsibilities

  • Coordinating and assigning referrals: accepting referrals for beneficiary casework support from SSAFA’s Regional Office and allocating beneficiaries’ cases to branch volunteers.
  • Quality assurance: overseeing SSAFA casework across the branch, ensuring beneficiaries receive support that meets SSAFA’s casework standards.
  • Using online systems: using SSAFA’s case management system to record, coordinate and track beneficiaries’ cases.
  • Managing and supporting volunteers: ensuring volunteer caseworkers have a manageable caseload and that effective support and supervision is in place.
  • Signposting and partnership working: liaising with the Central Office, Specialist Services teams with regards to beneficiary support with Mentoring, Ghurkha Services and for those in the criminal justice system.
  • Keeping volunteers informed and up to date: supporting the Branch Training Coordinator and Volunteering Coordinator to ensure volunteer caseworkers are up to date with training and have the information needed to carry out their role.
  • Communicating: working together with Regional Office employees to ensure an effective flow of information, raising any concerns about service delivery in good time.

Application form

Address

Please provide us with your address by using our address lookup or by entering your address manually.

Thank you for trusting us with your data. For extra peace of mind about how we keep your data secure and how we manage your personal data, you can read more information in our Privacy Policy.