Terms and Conditions

The terms and conditions of use of this website

Terms and conditions of use of this website

Please note that by accessing and using this website, you agree to be bound by our Terms and Conditions set out below. Please also note that we may update them at any time. You should therefore check this page on a regular basis.

Who are we?

This website is operated by SSAFA which is a Registered Charity in England, Wales and Scotland (registered Charity No: 210760, Registered Charity (Scotland) No. SC038056) established in 1885. Our registered address is 4 St Dunstan's Hill, EC3R 8AD.

Access to this site:

Although we have made and will carry on to make reasonable efforts to prevent this type of problem, please note that it is not technically possible for us to guarantee that this website will be bug-free and error-free. You also understand and accept that this website may be inaccessible on occasions due to essential maintenance or technical difficulties.

Please note that we reserve the right to withdraw or suspend access to this website and to amend any of the services offered by this website at any time and without notice. We will not therefore accept any liability in case of temporary or indefinite unavailability of this website.

Download acrobat reader To view the additional information documents on this site you will need Acrobat® Reader™. Use this link to download it for free from the Adobe website.

Intellectual property:

Unless stated otherwise, SSAFA owns the copyright in this website and in any material posted on it (photographs, drawings, diagrams etc). This material is protected by copyright laws around the world and all rights are reserved.

Please note that you may do the following if it is exclusively for your personal use and reference:

  • Downloading one of our web pages into your computer's memory;
  • Printing one copy of any of our web pages;

You may not however reproduce, or allow anyone to reproduce, any of our copyright material without our prior written consent.

Information posted on this website:

The information posted on this website or in any communication which we may send to you in accordance with our Privacy Policy is indicative only and is not intended to be representations or advice on which you should rely.

Any fact files that includes advice are not intended to amount to legal advice and should not be taken as a substitute for the advice of a qualified legal adviser:

Similarly, in relation to our Forcesline email service, we only intend to offer users practical and relevant options - it is for them to decide what the best course of action is.

Please note that whilst SSAFA has made reasonable efforts to check the accuracy of this website, it may contain typographical errors and inaccuracies for which we shall accept no liability.

Linking to and from this web site:

We may authorise you to create a link to this website provided always that is done fairly and legally. However, we will not accept the following:

  • "deep-linking" : when your link bypasses our web home page and goes directly to a specific page;
  • "framing" of a part of our web site on any other website.
  • any suggestion that SSAFA in some way endorses and/or sponsors your website or your activities or that there is a formal relationship of any kind between you and SSAFA. This of course does not apply if there is indeed a formal relationship between you and us.

Please note that we may withdraw any authorisation in relation to linking at any time and without notice.

This website contains links to the websites of carefully selected other organisations. Please note that SSAFA has no control over the contents and the Privacy Policy of these websites. We will therefore accept no liability in this respect.


A cookie is a small file that is stored on your computer's hard drive by your web browser. It enables our website to remember you when you return to visit us. Cookies help us to provide you with a better experience by allowing us to understand what areas of the website are of interest to our visitors. These cookies do not track individual information.  See our cookie policy page here.

Web site security

You agree that you will not do anything or allow anything to be done to compromise the security of this web site.

Contact us

If you have any queries in relation to any aspect of this website, please email our digital team at digital@ssafa.org.uk. All personal information will be processed in accordance with our Privacy Policy.