Submit a complaint

Please use the form below to send us any comments or complaints about SSAFA.

Before we can help with your complaint, you will need to:

  • Know the date on which the problem occurred, and the dates that you made the complaint.
  • Provide us with your contact information, including an email address if you have one.

We try to resolve all issues as quickly as possible, and hope to reply to you within the next few working days.

All complaints are processed according to our Complaints Policy.  Please read this if you have any concerns.


Submit your complaint


Please provide us with your address by using our address lookup or by entering your address manually.

Thank you for trusting us with your data. For extra peace of mind about how we keep your data secure and how we manage your personal data, you can read more information in our Privacy Policy.

Want to speak directly to someone?

Please contact our Supporter Care team about any issues or problems you are having with SSAFA.

0800 260 6780